Our commitment is to offer comprehensive services to our partners, including but not limited to audio and visual systems design, consultancy, budgeting, and system planning, as well as advanced operations and maintenance services. A dedicated service manager ensures a superior level of support for our clients who choose our advanced service package. Moreover, we provide an array of online fault management system, telephone support and detailed operation and maintenance reports and statistics.
For our advanced service partners, the pre-agreed services in the package will be provided essentially on the AV system supplied and installed by AV Spring. However, our services are also extendable to third-party supplied and installed systems.
Our advanced operational service allows our partners to continue using our solutions after the handover without any problems. The following key services can be customised according to individual requirements:
Regular maintenance
Regular maintenance is important to prevent failures. The following core maintenance services are carried out at prearranged intervals with the customer:
- Checking cables and connections, on-site repairs
- Checking the functionality and settings of audio-video equipment, cleaning filters, on-site repairs
- Checking the functionality of projectors, cleaning filters, checking settings, testing, on-site or workshop repairs
- Control center functionality check, testing, programming review
- Checking video conferencing system functionality, updating software, checking settings
Availability
Unexpected faults may arise during everyday use. Availability ensures that our service team can repair faults within a short time after notification. If a fault is reported, we will start the assessment and repair within the pre-agreed deadline.
Fault handling process:
Customers can report any faults via AV Spring’s online fault reporting page (0-24) or choose our telephone service. Upon receiving a fault report, our service team will start troubleshooting according to the contract specifications:
- For devices under warranty: we contact the manufacturer’s service department for device delivery, we manage the return and reinstallation.
- Without warranty: after the warranty period, the manufacturer’s repair will be managed by our service team with an individual offer for the repair.
Our skilled technicians can handle a wide range of technical issues, including troubleshooting, system maintenance. Our engineers and consultants can answer and suggest solutions to any AV system-related questions or upgrade needs. Whether it’s solving hardware problems, optimising software configurations, providing system user guidance or even custom development, our expert team is at your service.
In-house service
If you choose our in-house service, our technicians are on the client’s premises, so they are always available on site and can start troubleshooting immediately after notification. This allows us to start diagnosis and repair in a very short time, minimising downtime, and inconvenience. In addition, our in-house service ensures that we can offer customers personalised advice and support to help them use their audiovisual systems more efficiently. This guarantee complete customer satisfaction and contributes to a smooth workflow.
Warranty extension
Our warranty extension option is an outstanding service that provides our customers with longer-term security and satisfaction with the AV systems we provide. The warranty extension allows us to extend the original manufacturer and system warranty period, so our customers can enjoy even longer periods of trouble-free operation and high quality. This option is particularly beneficial for companies and institutions viewing their AV infrastructure as a long-term investment and want to optimize equipment lifetime and efficiency.
Replacement equipment insurance
We know how equipment failure can affect efficiency. To minimise these disruptions, our support contract includes the provision of replacement equipment until the faulty equipment is restored. Our replacement solution allows you to continue your workflow without disruption. Replacement devices will have the same functions as the original, minimising the inconvenience of a new setup. Once the necessary repairs or maintenance on the faulty tool are completed, it is immediately returned and installed in its original form.
Event support
Our event support service guarantees that events run smoothly. In addition to supplying audiovisual equipment, we offer expert technical assistance for installation and operation. Furthermore, we provide live streaming services, enabling remote viewers to participate in the event.
Remote management
Upon receiving a fault report, our service engineers can immediately begin remote analysis to identify and rectify the issue. With our remote management service, many faults can be predicted or addressed before they occur. This service allows for the remote monitoring, troubleshooting, and upgrading of AV systems without the need for on-site presence.
Network Operations Center (NOC) service
Our NOC service is designed to ensure the efficient and continuous operation of AV systems. The NOC is a purpose-built centre where our expert engineers constantly monitor and manage the AV systems used by our customers. This service allows us to monitor and control AV systems and respond immediately to any issues that arise. Our service includes regular system checks, remote troubleshooting and reporting of operational and performance data. By maintaining optimal performance and reliability of AV systems, our NOC service helps reduce operating costs and increases user satisfaction.
Consultancy
Our consultancy service helps customers understand the operation and architecture of AV equipment. This includes detailed guidance and insights into product operation and structure, along with recording, analysing, and developing possible solutions for issues related to proper operation.
CONTACT
Central phone number
Office and showroom
AV Spring Ltd.
1117 Budapest, Infopark Walkway 1., C building
Warehouse
AV Spring Ltd.
1117 Budapest, Kondorosi road 2/A, „E” building
